Reporting to:
Business Manager - E2E
Job PROFILE Summary
Lead and Oversee all aspects related to operations of a local unit including the full scope of Operations (Production, Production Engineering, Maintenance, Procurement, Quality, Continuous Improvement, Logistics, Planning & Fulfillment). Translate business strategy into operational execution, ensuring sustainable performance, customer satisfaction, and continuous competitiveness. Drive adherence to health, safety, integrity, and environmental standards, while building a high-performance, agile, and engaged organization.
ROLES & RESPONSIBILITIES
CORE RESPONSIBILITIES
Strategy
- Responsible for developing business action plans for the unit aligned with Division strategy and targets. Monitors implementation and tracks any deviations for corrective action.
- Develop long-term capacity and capability plans, including digitalization, automation, and technology upgrades.
- Lead business continuity planning, risk assessment, and crisis response to ensure resilience.
Budget
- Prepares annual budget, oversees progress, and determines actions to cost issues as necessary in order to manage operations within the budget and resources
Operations Improvements
- Develops programs, projects, goals, and metrics to lead the organization to the highest level of operational performance while optimizing working capital throughout Operations.
- Ensures that the organization takes an overall value chain perspective to meet customer expectations on quality, service levels and lead time and has a full understanding and culture of continuous improvement behaviors, methodology and processes.
HSE
- Maintains compliance with health, safety and environmental regulations while monitoring and reporting progress and results.
- Assesses risks and safety hazards and implements plans to ensure people and equipment safety.
- Foster a culture of safety, responsibility, and ethical conduct across the organization.
Customer focus
- Act as the operational interface with key customers, supporting Sales and Account Management.
- Ensure customer-centric KPIs (e.g., delivery reliability, lead time, cost-to-serve, quality) are met or exceeded.
- Anticipate and resolve operational constraints impacting customer satisfaction.
People leadership and development
- Creates and maintains a positive work environment for the Company.
- Ensures (with HR Manager support) that the area of responsibility is properly organized, staffed, skilled and directed.
- Guides, motivates and develops direct and indirect subordinates within HR policies.
LICENSE TO OPERATE / CORE VALUES
- Ensures all employees understand and act according to company core values, integrity, and safety standards.
- Implements and ensures compliance with company policies, standards, and processes in the areas of planning, fulfillment, and continuous improvement.
- Guarantees adherence to statutory regulations and ethical practices.
- Accountable for the health, safety, and well-being of employees and contractors, while driving continuous improvement in HSE performance.
COLLABORATION / LEADERSHIP
- Leads and develops a team of operations specialists, building capability and driving engagement.
- Fosters a culture of collaboration across local and global functions, ensuring alignment and effective knowledge exchange.
- Acts as a change agent, inspiring innovation, agility, and a continuous improvement mindset within the organization.
JOB REQUIREMENTS
Education & Qualifications
- Bachelor’s degree in Operations management, Supply Chain Management, Industrial Engineering, Business Administration, or related field (Master’s degree preferred).
- Certification in Lean Six Sigma (Green Belt or higher) or equivalent continuous improvement methodology strongly desired.
Experience
- Minimum 8 years of professional business experience, preferably in operations management.
- At least 3 years in a leadership role managing cross-functional or multidisciplinary teams.
- Proven track record of delivering measurable business improvements
- Experience working in a global organization
Competencies
- Strong analytical and problem-solving skills with ability to use data-driven insights.
- Excellent stakeholder management and influencing skills across all organizational levels.
- High customer orientation with a focus on service reliability and operational efficiency.
- Change leadership skills, with the ability to coach, mentor, and engage teams in transformation.