職位描述
合約物流海運(yùn)操作
Key Outcomes:
1. Servicing with high quality services in line with company policy and operation standards
2. Ensuring customer satisfaction that should exceed customers’ expectation.
3. Pro-active problem solving skills and deadline oriented.
Position Accountabilities:
1. Follow the handling procedures as laid down for the customer.
2. Provide timely response to customer’s queries or requests on daily operations.
3. Update customer with shipment status from time to time proactively
4. Work closely with operations and other teams within the project to meet customer’s require and solve daily operational issues.
5. Perform any special duties or projects as assigned by the superior.
6. Proper documentation filling
7. Understand and know well the operation cost, give right quotation to customer for any additional operation requirement. Record and give accounting dept for billing.
8. Make sure the accurate system transaction and document creation.
Relevant Education Background, Hard Skill, Knowledge and Experience:
1. Diploma or equivalent
2. 1 years of experience in a related capacity
3. Ability to work effectively in a customer driven deadline environment
4. Good command of written English and spoken Chinese, Mandarin an asset.
5. Willing to work extended hours when required
6. Willing to work on shifts.
Core Competences:
1. Managing Change
2. Target and Result Focus
3. Team work spirit
Working Relationships:
1. Internal: Freight / Logistics / Key Account Management
2. External: Customers / Suppliers of Customer / Manufactures of Customer
核心工作成果：
1. 提供符合公司政策與運(yùn)營(yíng)標(biāo)準(zhǔn)的高質(zhì)量服務(wù)
2. 確保客戶滿意度超越客戶期望
3. 具備主動(dòng)解決問題能力和截止日期導(dǎo)向意識(shí)
崗位職責(zé)：
1. 遵循為客戶制定的處理流程
2. 對(duì)客戶關(guān)于日常運(yùn)營(yíng)的咨詢或請(qǐng)求提供及時(shí)響應(yīng)
3. 主動(dòng)及時(shí)向客戶更新貨物狀態(tài)
4. 與項(xiàng)目?jī)?nèi)運(yùn)營(yíng)及其他團(tuán)隊(duì)緊密合作，滿足客戶需求并解決日常運(yùn)營(yíng)問題
5. 完成上級(jí)指派的任何特殊任務(wù)或項(xiàng)目
6. 規(guī)范完成文件歸檔工作
7. 深入了解運(yùn)營(yíng)成本，針對(duì)額外運(yùn)營(yíng)需求向客戶提供準(zhǔn)確報(bào)價(jià)。記錄并提交至財(cái)務(wù)部門進(jìn)行賬單處理
8. 確保系統(tǒng)操作與單據(jù)創(chuàng)建的準(zhǔn)確性
相關(guān)教育背景、硬技能、知識(shí)與經(jīng)驗(yàn)：
1. ?？莆膽{或同等學(xué)歷
2. 3年相關(guān)崗位工作經(jīng)驗(yàn)
3. 能夠在客戶驅(qū)動(dòng)的時(shí)效性環(huán)境中高效工作
4. 具備良好英語書面能力
5. 愿意在需要時(shí)延長(zhǎng)工作時(shí)間
6. 接受輪班工作安排
1. Servicing with high quality services in line with company policy and operation standards
2. Ensuring customer satisfaction that should exceed customers’ expectation.
3. Pro-active problem solving skills and deadline oriented.
Position Accountabilities:
1. Follow the handling procedures as laid down for the customer.
2. Provide timely response to customer’s queries or requests on daily operations.
3. Update customer with shipment status from time to time proactively
4. Work closely with operations and other teams within the project to meet customer’s require and solve daily operational issues.
5. Perform any special duties or projects as assigned by the superior.
6. Proper documentation filling
7. Understand and know well the operation cost, give right quotation to customer for any additional operation requirement. Record and give accounting dept for billing.
8. Make sure the accurate system transaction and document creation.
Relevant Education Background, Hard Skill, Knowledge and Experience:
1. Diploma or equivalent
2. 1 years of experience in a related capacity
3. Ability to work effectively in a customer driven deadline environment
4. Good command of written English and spoken Chinese, Mandarin an asset.
5. Willing to work extended hours when required
6. Willing to work on shifts.
Core Competences:
1. Managing Change
2. Target and Result Focus
3. Team work spirit
Working Relationships:
1. Internal: Freight / Logistics / Key Account Management
2. External: Customers / Suppliers of Customer / Manufactures of Customer
核心工作成果：
1. 提供符合公司政策與運(yùn)營(yíng)標(biāo)準(zhǔn)的高質(zhì)量服務(wù)
2. 確保客戶滿意度超越客戶期望
3. 具備主動(dòng)解決問題能力和截止日期導(dǎo)向意識(shí)
崗位職責(zé)：
1. 遵循為客戶制定的處理流程
2. 對(duì)客戶關(guān)于日常運(yùn)營(yíng)的咨詢或請(qǐng)求提供及時(shí)響應(yīng)
3. 主動(dòng)及時(shí)向客戶更新貨物狀態(tài)
4. 與項(xiàng)目?jī)?nèi)運(yùn)營(yíng)及其他團(tuán)隊(duì)緊密合作，滿足客戶需求并解決日常運(yùn)營(yíng)問題
5. 完成上級(jí)指派的任何特殊任務(wù)或項(xiàng)目
6. 規(guī)范完成文件歸檔工作
7. 深入了解運(yùn)營(yíng)成本，針對(duì)額外運(yùn)營(yíng)需求向客戶提供準(zhǔn)確報(bào)價(jià)。記錄并提交至財(cái)務(wù)部門進(jìn)行賬單處理
8. 確保系統(tǒng)操作與單據(jù)創(chuàng)建的準(zhǔn)確性
相關(guān)教育背景、硬技能、知識(shí)與經(jīng)驗(yàn)：
1. ?？莆膽{或同等學(xué)歷
2. 3年相關(guān)崗位工作經(jīng)驗(yàn)
3. 能夠在客戶驅(qū)動(dòng)的時(shí)效性環(huán)境中高效工作
4. 具備良好英語書面能力
5. 愿意在需要時(shí)延長(zhǎng)工作時(shí)間
6. 接受輪班工作安排
7. 有海運(yùn)操作經(jīng)驗(yàn)優(yōu)先
核心勝任能力：
1. 變革管理能力
2. 目標(biāo)與結(jié)果導(dǎo)向
3. 團(tuán)隊(duì)協(xié)作精神
工作關(guān)聯(lián)：
1. 內(nèi)部：貨運(yùn)/物流/大客戶管理部
2. 外部：客戶/客戶供應(yīng)商/客戶制造商
核心勝任能力：
1. 變革管理能力
2. 目標(biāo)與結(jié)果導(dǎo)向
3. 團(tuán)隊(duì)協(xié)作精神
工作關(guān)聯(lián)：
1. 內(nèi)部：貨運(yùn)/物流/大客戶管理部
2. 外部：客戶/客戶供應(yīng)商/客戶制造商
獎(jiǎng)金績(jī)效
年底雙薪，額外年終獎(jiǎng)
工作地點(diǎn)
浦東新區(qū)上海久野星供應(yīng)鏈管理有限公司
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職位發(fā)布者
劉雨汐/人事經(jīng)理
剛剛活躍立即溝通
全球國(guó)際貨運(yùn)代理（中國(guó)）有限公司DB Schenker is one of the global logistics provider.德鐵信可是全球綜合物流服務(wù)商之一。 We have more than 150 years’ experience, 1850 locations in 130 countries and 76600 colleagues around the world. In Greater China, we developed for 50 years with locations established in 56 cities across the country.我們擁有150多年的歷史，在130個(gè)國(guó)家擁有1850個(gè)服務(wù)網(wǎng)點(diǎn)，以及76600名員工。在大中華區(qū)，德鐵信可已深耕超過半個(gè)世紀(jì)，在56個(gè)城市設(shè)有辦事處。 With more than 76,600 colleagues worldwide, we operate land, air and ocean transportation services, and also offers comprehensive solutions for logistics and global supply chain management from a single source.通過在全球多達(dá)76600名的專業(yè)員工，我們竭力為各行業(yè)客戶提供陸路、空運(yùn)和海運(yùn)服務(wù)，同時(shí)提供全球物流和供應(yīng)鏈管理的綜合解決方案等一站式貨運(yùn)服務(wù)。 We embrace diversity and thrive on individual backgrounds, perspectives, and skills. We are many, and we are different. But still, we work on one common goal: to shape the way our world connects, and we are passionate for our values. Our people are our most important asset, our success depends on having a competent, diverse, and well-trained team.我們擁抱多樣性，鼓勵(lì)具有個(gè)性化的背景、觀點(diǎn)和技能。我們海納百川，也各不相同。然而，我們都致力于一個(gè)共同的目標(biāo)：塑造世界的互聯(lián)互通，并對(duì)這一價(jià)值觀充滿熱忱。員工是最重要的資產(chǎn)，我們的成功取決于擁有一支能力出色、多元化和訓(xùn)練有素的團(tuán)隊(duì)。 From June of 2023, our Employer Value Proposition is upgrading. We deeply believe the clear understanding of#WhatMattersToYou is the foundation of our success, so we want to have a real dialogue with each candidate to know the individual needs. Only by approaching people in a targeted manner with close communication that we can create a job offer which is really relevant for individual requirement. 2023年6月，我們的雇主品牌全新升級(jí)之路正式開啟，我們深信清楚的知道“你在乎什么”是成功的基礎(chǔ)。因此我們希望與每一位候選人進(jìn)行真正的對(duì)話并關(guān)注其個(gè)人需求。只有通過與人才的密切溝通和平等對(duì)話，德鐵信可才能創(chuàng)造出真正符合個(gè)人需求的工作機(jī)會(huì)。 If you’re a team player and want to be part of something bigger, if you want to feel the sense of purpose and belonging, you should join us right away and check out our current openings.如果你具有良好的團(tuán)隊(duì)合作精神，希望成為不斷壯大的事業(yè)的一份子，如果你希望具有目標(biāo)感和歸屬感，請(qǐng)立即加入我們并關(guān)注我們的熱招崗位。
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