雇員點(diǎn)評(píng)標(biāo)簽
職位描述
新能源汽車(chē)售后質(zhì)量
1. If a customer complaint occurs, it serves as a market link and reflects the customer's expectations如發(fā)生客戶(hù)投訴事件，則作為市場(chǎng)紐帶，反映客戶(hù)的期望。
a) Coordination, control and monitoring of the quality of products in the field as manufacturer's function.承擔(dān)制造商的職責(zé)，對(duì)現(xiàn)場(chǎng)產(chǎn)品質(zhì)量予以協(xié)調(diào)、控制和監(jiān)測(cè)。
b) In co-ordination with the sales company do systematic product quality monitoring on the basis of warranty invoices, diagnostic data, breakdowns, repeat repairs, RTM-Data, sales company and dealer inquiries.根據(jù)保修發(fā)票、診斷數(shù)據(jù)、故障、重復(fù)維修、RTM 數(shù)據(jù)、銷(xiāo)售公司和經(jīng)銷(xiāo)商咨詢(xún)，與銷(xiāo)售公司合作開(kāi)展系統(tǒng)性產(chǎn)品質(zhì)量監(jiān)測(cè)。
c) Coordination, control and monitoring of the field fault elimination process (FAP)協(xié)調(diào)、控制和監(jiān)測(cè)現(xiàn)場(chǎng)故障消除過(guò)程（FAP）。
d) Escalate the technical topics according to priority into the escalation meetings to ensure solutions for the customer. 在相關(guān)上報(bào)會(huì)議中，根據(jù)優(yōu)先級(jí)上報(bào)技術(shù)問(wèn)題，以確保為客戶(hù)提供解決方案。
2. Development, Implementation and Management of the field fault elimination process (FAP) in conjunction with the internal and external process partners.與內(nèi)部和外部流程合作伙伴攜手實(shí)施現(xiàn)場(chǎng)故障消除流程（FAP）。
a) Accept and respond to PCC (Priority Customer Complaints) for serial problems from the market and guide the FAP process.受理并回應(yīng)市場(chǎng)關(guān)于量產(chǎn)問(wèn)題的 PCC（優(yōu)先客戶(hù)投訴）并為 FAP 流程提供指導(dǎo)。
b) Development and release of detailed information regarding field problems and repair measures for the dealers(e.g. TPI) .為經(jīng)銷(xiāo)商開(kāi)發(fā)和發(fā)布有關(guān)現(xiàn)場(chǎng)問(wèn)題和維修措施的詳細(xì)信息(e.g. TPI)。
c) Development of fast, cost-effective and sustainable repair solutions, methods and tools to resolve customer complaints in the field and reduce costs.開(kāi)發(fā)快速便捷、經(jīng)濟(jì)高效且可持續(xù)的維修解決方案、方法和工具，以解決現(xiàn)場(chǎng)客戶(hù)投訴并降低成本。
d) Monitoring the effectiveness of corrective measures/solutions for the series production and for service solutions.監(jiān)測(cè)專(zhuān)為量產(chǎn)和服務(wù)解決方案開(kāi)發(fā)的糾正措施/解決方案的有效性。
e) Technical support of the dealers organization for finding solutions of complex, technical problems.為經(jīng)銷(xiāo)商組織提供技術(shù)支持，以便為復(fù)雜的技術(shù)問(wèn)題尋找解決方案。
f) Ranking and selecting of technical topics together with partners for escalation within NEV. Co.與合作伙伴一起對(duì)技術(shù)問(wèn)題進(jìn)行排序和選擇，以便上報(bào)至新能源汽車(chē)公司。
工作地點(diǎn)
長(zhǎng)春朝陽(yáng)區(qū)奧迪一汽新能源汽車(chē)項(xiàng)目(2號(hào)門(mén))
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上海福邁迪工程技術(shù)有限公司Formel D is a global service provider to the automotive and component supply industry. The company develops leading concepts and individual, scalable solutions for quality assurance and process optimization along the entire automotive value chain- from development to production through to aftersales. With its services, Formel D helps get vehicles and components ready for the market and makes sure that service processes are implemented and optimized. This range of services extends from testing, reconstruction, rework and retrofitting of vehicles and components to quality testing, including the rectification of minor faults, through to assuming the overall responsibility for outsourced process steps in development, production and aftersales. Training and consultancy services safeguard the transfer of know-how. Formel D has over 6,000 people from 45 nations operating in intercultural teams in more than 80 branch offices across 19 countries.In China, Formel D operates currently through 6 offices with more than 1000 employees. We established Shanghai Formel D Technology and Engineering Co., Ltd. in Shanghai in 2005, and expanded our presence successively in Beijing, Shenyang, Changchun, Chongqing and Chengdu. Always seeking to surpass what we have achieved in the past, we also focus on exploring further high quality resources, in order to continuously provide our customers with the best solutions.Please visit our website www.formeld.com for more information.福邁迪集團(tuán)是一家旨在為汽車(chē)行業(yè)及其零配件生產(chǎn)商提供全球化服務(wù)的企業(yè)。公司以行業(yè)領(lǐng)先的理念，為客戶(hù)量身定制解決方案，確保產(chǎn)品質(zhì)量和流程優(yōu)化，其服務(wù)涵蓋整個(gè)汽車(chē)行業(yè)價(jià)值鏈，從產(chǎn)品開(kāi)發(fā)、生產(chǎn)直至售后。福邁迪幫助企業(yè)使整車(chē)及零件適應(yīng)市場(chǎng)需求，并保證服務(wù)過(guò)程實(shí)現(xiàn)最優(yōu)化。這些服務(wù)涵蓋了從車(chē)輛檢測(cè)，返修，返工以及改裝，以及對(duì)零件的質(zhì)量測(cè)試，故障零件返修；到全面承擔(dān)客戶(hù)針對(duì)各環(huán)節(jié)的外包服務(wù)，包括產(chǎn)品開(kāi)發(fā)、生產(chǎn)以及售后。我們提供的培訓(xùn)及咨詢(xún)服務(wù)將確保技術(shù)的轉(zhuǎn)移和交流。福邁迪在全球擁有共計(jì)45個(gè)國(guó)籍，超過(guò)6,000名員工組成的跨文化運(yùn)營(yíng)團(tuán)隊(duì)，在19個(gè)國(guó)家擁有80多個(gè)分公司。上海福邁迪工程技術(shù)有限公司作為福邁迪集團(tuán)的全資子公司，于2005年成立于上海。此后業(yè)務(wù)相繼發(fā)展到北京，沈陽(yáng)，長(zhǎng)春，重慶，成都等地，目前擁有員工超過(guò)1000人。在不斷尋求突破的同時(shí)，我們更致力于拓展更多優(yōu)質(zhì)資源，以求為我們的客戶(hù)提供持續(xù)最好的解決方案。更多信息請(qǐng)?jiān)L問(wèn)福邁迪官方網(wǎng)站： www.formeld.com
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