日日噜夜夜草|一级黄色录像高清版|调教白富美加勒比久久|亚洲欧洲精品婷婷|日韩综合无码色色|日韩精品一区妖精视频|亚洲无码中文字幕hd|99亚洲思思丝袜|手机看片国产精品大胆亚洲|成人无码视频一区二区在线播放

更新于 6月26日

IT經(jīng)理(北京 M365 英語)

3.5-4萬
  • 北京朝陽區(qū)
  • 5-10年
  • 本科
  • 全職
  • 招1人

職位描述

M365團隊管理英語IT服務(wù)
Qualification:
1. At least 5 years of M365 service delivery experience in a professional environment or equivalent, 4 years at the supervision or management level. 2. Bachelor’s degree or higher in Computer Science, or Information System, or related field. An equivalent combination of education and experience is acceptable. 3. Good people and team management skill. 4. Ability to communicate to technical and non-technical staff in verbal/written form in English. Must be proficient in both Chinese and English. 5. Self-management skills and proactive at taking initiatives and doing work. 6. Familiar with document management and process workflow. 7. Hands-on experience in developing IT policies & procedures. Experience in implementing ITIL, or handling IT audit would be advantageous. 8. Certification with ITIL Fundation and PMP.
Job Description:
The Team Lead directs Microsoft 365 Support Services operations, ensuring SLA compliance, team excellence, and alignment with Customer’s objectives. 1. Service Management: Oversee daily operations, ensuring SLA adherence, proactive issue resolution, and efficient resource allocation. 2. Leadership: Lead recruitment, onboarding, training, performance evaluations, and escalations, fostering a collaborative, user-centric team culture. 3. Stakeholder Engagement: Act as the primary liaison with the Customer Digital Program Manager to align with organizational goals. 4. Compliance and Security: Enforce Customer policies, cybersecurity standards, and ethical practices to uphold service quality. 5. Process Optimization: Develop and refine Work Instructions, SOPs, and knowledge articles to enhance operational efficiency and scalability. 6. Performance Monitoring: Track and report KPIs/SLAs, analyze CSAT data and incident trends, and implement data-driven improvements. 7. Crisis and Change Management: Lead rapid response to critical incidents and manage change initiatives to minimize downtime and ensure service continuity. 8. Innovation: Integrate industry trends (e.g., AI, automation, cloud solutions) to optimize service delivery and user experience. 9. Mentorship: Provide coaching, professional development, and career guidance to support team growth and performance.
工作地點:北京市朝陽區(qū)天辰東路1號亞洲金融大廈

工作地點

北京朝陽區(qū)亞洲金融大廈

職位發(fā)布者

黃女士/HR

剛剛活躍
立即溝通
廣州宏意星
廣州市宏意星計算機系統(tǒng)服務(wù)有限公司是一家專業(yè)化的IT增值服務(wù)提供商。作為IBM公司的供應(yīng)商,廣州宏意星致力于為客戶提供專業(yè)化的IT運維管理增值服務(wù),致力于為行業(yè)客戶的商業(yè)應(yīng)用系統(tǒng)提供個性化的軟件解決方案。廣州宏意星運用自身雄厚的技術(shù)及資源優(yōu)勢,詮釋了一個新的IT服務(wù)理念:無論何時、何地,廣州宏意星都隨時準(zhǔn)備以專業(yè)的人性化服務(wù),來保障企業(yè)的正常運作和高速發(fā)展。廣州宏意星的全部宗旨都基于一條重要的原則,即成果共享與客戶關(guān)懷。出于這種精神,宏意星人愉快地貢獻他們的時間、知識與經(jīng)驗,恪守誠信原則,不斷地為客戶、員工和社會創(chuàng)造更大的價值。
公司主頁