1. Project Management-People Management responsibilities 2. Client and stakeholder management 3. SLA management with dashboard reporting skills 4. Team and people Management responsibilities 5. New business expansion or transition experiences 6. Proficiency in English - Verbal/ Written 7. Strong communication skill to report team performance,drive actions,deal with client changing requisitions or escalations and tough people issues, give meaningful suggestions to client and feedback to employees. 8. Open mindset for adapting to new changes and drive continuous improvement 9. Background in AEM / Any other CMS 10. Reviews technical data from a domain perspective to ensure that the needs of the overall service are being met 11. Compliance for ISO