Project Management Client and stakeholder management SLA management with dashboard reporting skills Team and people Management responsibilities New business expansion or transition experiences Proficiency in English - Verbal/ Written Strong communication skill to report team performance, drive actions, deal with client changing requirements or escalations and tough people issues, give meaningful suggestions to client and feedback to employees Open mindset for adapting to new changes and drive continuous improvement AEM / Any other CMS Reviews technical data from a domain perspective to ensure that the needs of the overall service are being met Compliance for ISO