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Keeta是全球領(lǐng)先的外賣平臺(tái)美團(tuán)旗下獨(dú)立品牌，專注于國(guó)際市場(chǎng)的餐飲與商品即時(shí)配送服務(wù)，致力推進(jìn)全球市場(chǎng)的創(chuàng)新發(fā)展，實(shí)踐“幫大家吃得更好，生活更好”的公司使命。僅用一年時(shí)間，Keeta已成為香港市場(chǎng)的行業(yè)領(lǐng)導(dǎo)者。隨著我們持續(xù)向沙特阿拉伯?dāng)U張，Keeta創(chuàng)下了17天內(nèi)在5座城市上線的驚人成績(jī)，讓阿拉伯世界見(jiàn)證中國(guó)速度！Keeta為您提供激動(dòng)人心的機(jī)會(huì)，加入這場(chǎng)正在重塑配送與零售未來(lái)的變革之旅。加入Keeta，探索世界。
崗位職責(zé)
1、為配送體驗(yàn)指標(biāo)負(fù)責(zé)，全程監(jiān)控履約流程中的負(fù)面體驗(yàn)問(wèn)題，構(gòu)建系統(tǒng)化的體驗(yàn)問(wèn)題分析與拆解能力，深入洞察關(guān)鍵痛點(diǎn)，推動(dòng)問(wèn)題閉環(huán)解決。
2、搭建騎手考核與管控體系，包括但不限于騎手分層運(yùn)營(yíng)、獎(jiǎng)懲機(jī)制等，針對(duì)不同類型運(yùn)力制定差異化考核方案，全面保障騎手履約服務(wù)質(zhì)量。
3、推動(dòng)正向運(yùn)營(yíng)機(jī)制建設(shè)，通過(guò)完善騎手培訓(xùn)體系與激勵(lì)機(jī)制，提升騎手履約表現(xiàn)，降低違規(guī)率，增強(qiáng)騎手服務(wù)積極性與穩(wěn)定性。
4、優(yōu)化騎手判責(zé)與申訴全鏈路流程，通過(guò)產(chǎn)品能力建設(shè)和智能識(shí)別模型等手段，提升責(zé)任判定的準(zhǔn)確性與公平性，確保管控機(jī)制公開(kāi)、透明、合理。
5、跨部門協(xié)同合作：保持與產(chǎn)品、運(yùn)營(yíng)、客服等協(xié)同團(tuán)隊(duì)的良好溝通，從全局視角出發(fā)，不斷提升整體履約服務(wù)水平。
1.Responsible for delivery experience metrics: Monitor and identify negative experience issues during the fulfillment process, such as order delays and cancellations. Build analytical and diagnostic capabilities for experience-related issues to identify key pain points and drive resolutions.
2.Establish rider assessment and management systems: This includes, but is not limited to, tiered rider operations and disciplinary measures. Develop differentiated evaluation schemes tailored to various types of delivery capacity to ensure service quality in rider fulfillment.
3.Enhance rider performance through positive operational strategies: Build training and incentive systems to improve rider performance and reduce violations.
4.Optimize the full responsibility-assessment chain for riders: Oversee the entire process of rider accountability, control, and appeals. Improve fairness and accuracy of responsibility judgments through product capability development and model-based identification systems.
5.Collaborate with cross-functional teams: Maintain strong coordination with other departments and take a holistic view to enhance overall fulfillment service quality.
崗位基本需求
1、本科及以上學(xué)歷，3年及以上大型互聯(lián)網(wǎng)公司相關(guān)工作經(jīng)驗(yàn)，有考核策略制定、體驗(yàn)治理工作經(jīng)驗(yàn)優(yōu)先；
2、邏輯清晰，對(duì)數(shù)據(jù)敏感，具備良好的數(shù)據(jù)洞察力和分析處理能力，具備SQL能力優(yōu)先；
3、具備一定項(xiàng)目管理能力，以及跨團(tuán)隊(duì)協(xié)作能力，能高效協(xié)同多個(gè)部門協(xié)同工作；
4、英語(yǔ)作為工作語(yǔ)言；
5、可接受外派工作；
1.Education & Experience: Bachelor’s degree or above, with 3+ years of relevant experience in large-scale internet companies. Prior experience in assessment strategy design or user experience management is a strong plus.
2.Data Proficiency: Strong logical thinking with high data sensitivity; capable of deriving insights through data analysis. Proficiency in SQL is preferred.
3.Project & Collaboration Skills: Demonstrated ability in project management and cross-functional collaboration; able to coordinate across multiple teams efficiently to achieve business goals.
4.Language Skills: English is used as a working language; strong written and verbal communication skills are required.
5.Mobility: Open to business travel or relocation assignments; adaptable to different working environments.
具備以下者優(yōu)先
English is used as a working language
崗位亮點(diǎn)
International team and vision, rapid learning and growth opportunities, broad development space and the sense of accomplishment of opening new business.