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Keeta是全球領(lǐng)先的外賣平臺美團旗下獨立品牌，專注于國際市場的餐飲與商品即時配送服務(wù)，致力推進全球市場的創(chuàng)新發(fā)展，實踐“幫大家吃得更好，生活更好”的公司使命。
不到一年，Keeta便成為中國香港外賣行業(yè)的領(lǐng)跑者。隨后我們快速進入沙特阿拉伯，現(xiàn)已覆蓋20余城。隨著近期成功開拓卡塔爾、科威特和阿聯(lián)酋，我們正帶著同樣的速度與創(chuàng)新前往中東更多國家和巴西。
崗位職責
1、制定規(guī)則：通過行業(yè)調(diào)研，對標等方法，制定服務(wù)治理包括判責、申訴等，服務(wù)管控（任務(wù)單、訂單取消等）、虛假騎手、虛假訂單等規(guī)則。
2、數(shù)據(jù)監(jiān)控：監(jiān)控、識別和分析騎手服務(wù)體驗問題。
3、解決問題：協(xié)調(diào)有關(guān)團隊優(yōu)化處罰方案并推動落地，提升騎手服務(wù)表現(xiàn)指標，降低違規(guī)率。
【Responsible for rider service management】
1、Formulate rules: Through industry research, benchmarking and other methods, formulate service governance rules including accountability, appeals, service control (task orders, order cancellations, etc.), fake riders, fake orders, etc.
2、Data monitoring: monitor, identify and analyze rider service experience issues.
3、Solve problems: Coordinate with relevant teams to optimize the penalty plan and promote its implementation, improve rider service performance indicators, and reduce violation rates.
崗位基本需求
1、綜合能力強，有責任心，為人踏實，能耐心研究規(guī)則，處理問題，思考優(yōu)化策略。
2、邏輯清晰，對數(shù)據(jù)敏感，具備良好的數(shù)據(jù)洞察力和分析處理能力，具備SQL能力優(yōu)先。
3、英語作為工作語言。
4、三年以上相關(guān)經(jīng)驗，體驗治理工作經(jīng)驗優(yōu)先。
【Job Requirements】：
1、Strong comprehensive ability, sense of responsibility, down-to-earth, able to patiently study rules, handle problems, and think about optimization strategies.
2、Clear logic, sensitive to data, good data insight and analytical processing capabilities, SQL skills are preferred.
3、English as a working language
4、More than three years of relevant experience, experience in governance work is preferred.
崗位亮點
團隊氛圍好，成長快；迅速發(fā)展的市場，機會更大；國際化事業(yè)，提升視野高度。
A good team atmosphere means rapid growth; a rapidly developing market offers greater opportunities; and an international career raises your horizons.