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Duties and Functions:
- Handle HR inquiries, questions and requests from employees, including but not limited to employee life cycle, employee benefits etc.
- Counsel employees and explain company policies and daily operations.
- Manage and follow up on work orders and chatbots to ensure timely resolution of issues and provide accurate responses.
- Provide support for reporting and data analysis within the team to evaluate and improve the effectiveness of HR services.
- Work closely with cross-functional teams to ensure timely and accurate resolution of employee issues and needs.
- Participate in the planning, implementation and execution of HR programs.
Requirements & Qualifications:
- Bachelor degree or above
- Good command of spoken and written English.
- Familiar with HR related laws and regulations, and able to accurately interpret and apply these laws and regulations;
- Excellent communication and interpersonal skills, able to communicate effectively with employees of different levels and backgrounds;
- Ability to learn and adapt to change quickly and multi-task in a fast-paced work environment.
- Proficient in the use of Office 365 software
- Demonstrated team player.
職責和職能
- 處理員工的人力資源咨詢、問題和請求，包括但不限于員工生命周期、員工福利、薪資等。
- 為員工提供咨詢并解釋公司政策和日常操作。
- 管理并跟進工單和聊天機器人，確保及時解決問題并提供準確回復。
- 為團隊內(nèi)部的報告和數(shù)據(jù)分析提供支持，以評估和改進人力資源服務的有效性。
- 與跨職能團隊密切合作，確保及時準確地解決員工的問題和需求。
- 參與人力資源項目的規(guī)劃、實施和執(zhí)行。
要求與資格：
- 本科及以上學歷。
- 良好的英語口語和寫作能力。
- 熟悉人力資源相關(guān)法律法規(guī)，能夠準確解釋和應用這些法律法規(guī)；
- 出色的溝通和人際交往能力，能夠與不同級別和背景的員工進行有效溝通；
- 能夠快速學習和適應變化，并能在快節(jié)奏的工作環(huán)境中處理多項任務。
- 熟練使用 Office 365 軟件
- 具有團隊合作精神。