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職責(zé)說(shuō)明（或另附件）Position
Description
"1. Process Orders
in SAP System with standard process.
?Support to collect
relevant documents to create new customers or update customer accounts
?Complete order entry
within 24hr without any delay, and solve imcompelte order without any delay
?Check the order credit
status and communicate with C2C team in time to ensure timely delivery
?Ensure order
acknowledgement and invoices are sent to customer in time
2. Check backlog list
daily, communicate with planner and customer closely and make shipments
delivered in time, solve long aging order as routing work
3. Process RMA order
and follow up the progress make sure RMA closed in time.
4. Follow case
management in salesforce with standard process.
5. Attention on key
relevant KPI in customer experience team
6. Provide support on
other order processing working as needed"
任職要求（或另附件）Job
Requirements
"1. Bachelor
degree, ideally in International Trading, Administration Management.
2. Fluent English in
both written and spoken.
3. 2+ year customer
experience is preferred.
4. Be familiar with SAP
is preferred."
職位描述
"1．
在SAP系統(tǒng)中按照標(biāo)準(zhǔn)流程處理訂單。
支持收集相關(guān)文件以創(chuàng)建新客戶或更新客戶賬戶
?24小時(shí)內(nèi)完成訂單錄入，無(wú)延遲，解決未完成訂單，無(wú)延遲
?檢查訂單信用狀況，及時(shí)與C2C團(tuán)隊(duì)溝通，確保按時(shí)交貨
確保訂單確認(rèn)和發(fā)票及時(shí)發(fā)送給客戶
2. 每天檢查待辦事項(xiàng)清單，與計(jì)劃員和客戶緊密溝通，確保貨物及時(shí)交付，解決長(zhǎng)時(shí)間積壓的訂單作為路由工作
3. 處理RMA訂單并跟蹤進(jìn)度，確保RMA及時(shí)完成。
4. 在salesforce中按照標(biāo)準(zhǔn)流程進(jìn)行案例管理。
5. 關(guān)注客戶體驗(yàn)團(tuán)隊(duì)的關(guān)鍵相關(guān)KPI
6. 根據(jù)需要為其他訂單處理工作提供支持。
職位要求
"1．
本科學(xué)歷，國(guó)際貿(mào)易、行政管理專(zhuān)業(yè)優(yōu)先。
2. 流利的英語(yǔ)聽(tīng)說(shuō)讀寫(xiě)能力。
3. 2年以上客戶工作經(jīng)驗(yàn)優(yōu)先。
4. 熟悉SAP優(yōu)先?！?/div>