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人力系統(tǒng)夜間技術(shù)支持（英文辦公，大廠外包崗位）
崗位職責(zé)：
負(fù)責(zé)在晚間及凌晨時(shí)段（北京時(shí)間 22:00-次日 5:59）值守人力系統(tǒng)產(chǎn)品，為集團(tuán)全球員工提供系統(tǒng)支持，及時(shí)響應(yīng)并高效解決用戶反饋的系統(tǒng)問題。
準(zhǔn)確評(píng)估問題的緊急程度與影響范圍，合理判斷并推動(dòng)問題升級(jí)處理。
高效協(xié)調(diào)相關(guān)模塊負(fù)責(zé)人，全程跟進(jìn)問題處理進(jìn)展，確保問題得到徹底解決與閉環(huán)。
記錄并分析支持案例，總結(jié)共性問題，為系統(tǒng)優(yōu)化與產(chǎn)品改進(jìn)提供一線反饋與建議。
崗位要求：
本科及以上學(xué)歷。
具備高度責(zé)任心與主人翁意識(shí)，能主動(dòng)推動(dòng)問題解決并負(fù)責(zé)到底。
具備流利的英語書面和口語表達(dá)能力，可熟練運(yùn)用于工作溝通。
邏輯清晰，具備良好的跨團(tuán)隊(duì)溝通與資源協(xié)調(diào)能力。
具備以下條件者優(yōu)先：
熟悉人力資源相關(guān)業(yè)務(wù)場(chǎng)景或 HCM 系統(tǒng)；
擁有 ToB 產(chǎn)品客戶運(yùn)營(yíng)或技術(shù)支持經(jīng)驗(yàn)；
具備跨文化工作或生活經(jīng)歷。
Job Responsibilities:
Responsible for providing on-call support for the HR system products during the evening and early morning hours (Beijing Time: 22:00–05:59), providing system support for the company's global employees, promptly responding to and efficiently resolving system issues reported by users.
Accurately assess the urgency and impact of issues, make reasonable judgments, and facilitate problem escalation when necessary.
Effectively coordinate with relevant module owners, track the progress of issue resolution, and ensure problems are thoroughly resolved and closed.
Document and analyze support cases, identify common issues, and provide frontline feedback and suggestions for system optimization and product improvement.
Job Requirements:
Bachelor's degree or higher.
Strong sense of responsibility and ownership, with the ability to proactively drive issue resolution and see issues through to completion.
Fluent in written and spoken English, capable of using it proficiently in work-related communication.
Clear logical thinking and strong cross-team communication and resource coordination skills.
Preferred Qualifications:
Familiarity with HR-related business scenarios or HCM systems;
Experience in B2B product customer operations or technical support;
Cross-cultural work or life experience.