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KPMG Managed Services provides an innovative and cost effective solution for the delivery of large scale remediation and/or ongoing servicing of regulated business processes across multiple industries, geographies and services. 畢馬威的運(yùn)營服務(wù)中心致力于為各行各業(yè)、不同地域以及不同服務(wù)類型的客戶提供一系列創(chuàng)新完善、高效價(jià)優(yōu)的整體解決方案，該服務(wù)將針對不同的金融監(jiān)管機(jī)構(gòu)頒布的法律法規(guī)為企業(yè)提供大型改善管理類服務(wù)以及/或持續(xù)性合規(guī)服務(wù)。 Job Description（職位描述） The Due Diligence Handler is responsible for conducting a periodic review in line with client policy to fulfil Customer Due Diligence (CDD) requirements, otherwise known as Anti-Money Laundering (AML) Know Your Customer (KYC). You will be expected to deliver against targets for productivity, quality and customer engagement, managing your own caseload and taking client feedback from approvers who are responsible for quality checking cases. 盡職調(diào)查專員需按客戶需求定期進(jìn)行審查，以達(dá)到客戶盡職調(diào)查要求，如反洗錢，掌握您的客戶信息等。盡職調(diào)查專員需要實(shí)時(shí)掌握客戶經(jīng)營狀況，收集客戶的反饋，協(xié)助了解一系列與客戶或其企業(yè)運(yùn)營情況的相關(guān)信息，如生產(chǎn)狀況、產(chǎn)品質(zhì)量，客戶項(xiàng)目等，進(jìn)行收集整理并提供調(diào)查報(bào)告。 Responsibilities (崗位職責(zé)) - Ability to perform remediation and renewal reviews of CDD - 對客戶實(shí)行盡職調(diào)查，提供實(shí)時(shí)有效的建議及改進(jìn)方案 - Ability to use telephone, emails and letters to engage directly with customers of clients to obtain specific CDD information - 能夠通過電話，郵件或信件各種渠道與客戶進(jìn)行高效的溝通，及時(shí)獲取準(zhǔn)確的客戶信息 - Understanding information and documentation requirements for corporate structures in CDD context and the ability to use or quote evidence reference material - 掌握以及了解企業(yè)基本架構(gòu)，能引用相關(guān)法律法規(guī)文件輔助進(jìn)行盡職調(diào)查 - Provide timely review and follow up actions on referrals or queries - 及時(shí)跟進(jìn)客戶提出的問題 - Ability to make decisions and able to determine needs for escalation - 能夠根據(jù)不同項(xiàng)目的情況及時(shí)做出應(yīng)對或判斷是否需要上報(bào) - Manage caseload throughout end to end process in timely manner - 及時(shí)跟進(jìn)客戶的盡職調(diào)查工作，并按時(shí)完成 - Ability to research data from related systems - 熟練運(yùn)用不同的搜索工具進(jìn)行資料收集，通過多方渠道，實(shí)時(shí)掌握客戶最新情況以便能高效地完成盡職調(diào)查 Basic Requirement (崗位要求) - Bachelor’s degree holder in Operations or related discipline; ideally with 1-2years’ experience of handling customer due diligence business processes - 本科或以上學(xué)歷，運(yùn)營或相關(guān)專業(yè)，有1-2年處理客戶調(diào)查分析或相關(guān)業(yè)務(wù)背景者優(yōu)先考慮 - Ability to assimilate and apply detailed process instructions - 熟悉各項(xiàng)工作流程，針對不同的項(xiàng)目可以靈活地做出相應(yīng)的工作調(diào)整 - Fluent writing and verbal communication in English, Mandarin and Cantonese is needed - 良好的書面表達(dá)及口頭溝通能力，含英語、中文及粵語 - Proficiency in Microsoft Office (PowerPoint, Word, Excel) or other related applications - 能熟練地使用PowerPoint, Word, Excel等辦公室軟件 - Strong attention to detail and accuracy - 工作細(xì)心，注重細(xì)節(jié)及數(shù)據(jù)準(zhǔn)確性 - Highly motivated to deliver results to the right standards and targets - 主動(dòng)性強(qiáng)，能按時(shí)按質(zhì)完成工作 - Demonstrate excellent analytical skills and problem solving, self motivation and possess an enquiring mind - 具有良好的分析及解決問題能力，主動(dòng)性強(qiáng)及具備鉆研精神 - A good team player with the ability to deliver efficient working outcomes and overcome challenges even under pressure - 具有團(tuán)隊(duì)合作精神及抗壓能力，能高效地與團(tuán)隊(duì)成員共同完成工作 - Ability to thrive in a challenging environment and can adapt to different situations - 能適應(yīng)不同的工作環(huán)境并克服不同的挑戰(zhàn)和挫折以實(shí)現(xiàn)項(xiàng)目目標(biāo)，與團(tuán)隊(duì)共同成長