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· Co-ordinate all arrivals and departures, monitoring waiting times, always keeping every guest informed and ensuring that they are as comfortable as possible. Meet and greet VIP guests.
協(xié)調(diào)所有入住和離店的辦理，關(guān)注客人等房時(shí)間，保持客人被告知各種狀況并確保每一位客人盡可能的舒適和滿意。接待貴賓。
· Ensure LQA standards are implemented and delivered to every guest.
掌握LQA在對(duì)客服務(wù)中被遵守和執(zhí)行。
· Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
禮貌且高效地處理客人及人才的要求，遇到投訴或問題，如不能馬上找到解決辦法，要向上級(jí)報(bào)告。
· Ensures the receptionist operate with suitable sales attitude, and that all talents are aware of the Hotel’s facilities, services and focal selling points to professional present to guest at every appropriate opportunity.
確保前臺(tái)接待都有很好的銷售意識(shí)，并熟知酒店的設(shè)施、服務(wù)和賣點(diǎn)，并在合適的機(jī)會(huì)以專業(yè)的態(tài)度展現(xiàn)給任何一個(gè)潛在的客人。
· Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
掌握酒店產(chǎn)品知識(shí)，確保貴賓及活動(dòng)信息的時(shí)效性和準(zhǔn)確性。
· Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.
參與團(tuán)隊(duì)接待，檢查并確保團(tuán)隊(duì)預(yù)訂的細(xì)節(jié)達(dá)到要求，并與會(huì)議/團(tuán)隊(duì)組織者保持聯(lián)系。
· Ensure that there is adequate talent coverage at the Front Desk at all times; and be present at the Front Desk whenever possible.
確保前臺(tái)隨時(shí)都有充足的人手，并隨時(shí)在前臺(tái)處理所有對(duì)客事宜。
· Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Front Desk is continuously clean and tidy.
確保整個(gè)前廳部及其周邊區(qū)域，包括大堂、禮賓部和前臺(tái)區(qū)域，從始至終干凈整潔。
· Be fully competent in all reception and cashier duties, and cover all shifts if required.
完全勝任所有前臺(tái)接待職責(zé)；如需要，可以承擔(dān)所有班次的職責(zé)。
· Deal with room moves and other special guest requirements, maintain amicable and co-operative working relations with all other departments, and ensure seamless communication.
處理諸如換房等客人特殊訴求，與其他部門保持友好合作的工作關(guān)系，以確保溝通順暢。
· Follow up on cancellations and no shows and late charge when appropriate.
適時(shí)跟進(jìn)預(yù)訂取消、預(yù)訂未到及延時(shí)收款等相關(guān)事宜。
· Liaise with Concierge to ensure swift baggage dispatch and collection.
與禮賓部保持溝通以確保迅捷的行李送達(dá)和收取。
· Ensure enough supplies of all stationary items are in storage.
確保前臺(tái)各項(xiàng)文具備品充足。
· Ensure and maintain the PSB upload is accurately.
掌握和保持前臺(tái)外事傳輸?shù)恼_性。