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更新于 今天

海運(yùn)客服

8000-14000元
  • 上海楊浦區(qū)
  • 3-5年
  • 大專
  • 全職
  • 招1人

職位描述

水上運(yùn)輸海運(yùn)進(jìn)出口海運(yùn)操作客服北美區(qū)域訂單管理PO MANAGEMENTCARGOWISE
Executive, Ocean Freight Job Description - Ensure smooth performance daily processing of export and billing transactions. Manage customers queries. - Ensure customers bookings, queries, complaints are addressed in a timely manner with appropriate solutions. - Serve as first escalation point for operation for service issues. - Build and maintain relationship with customers to fulfil requirements and upkeep customers KPIs. - Escalate unresolved issues that require managerial attention. - Coordinate with agents, carriers, vendors, overseas offices, COE and customers to ensure smooth transactions. - Execute WBs, shipment consolidation and ensure on time cargo uplift. - Responsible for day to day processing such as permit declaration, collection based on customers request. - Scheduled visits and service calls to allocated clients where appropriate. - Support productivity enhancements for Ocean Freight Operations. - Actively engages in freight system digitalization initiatives throughout the network. - Ensure all shipping processes have timely closure i.e. from receiving of request, invoicing, etc. - Ensure all freight cost, details and processes are kept up to date in Cargowise. - Ensure all freight documents, including billing invoice and pre-alert, reaches the customer in a timely manner. - Ensure monthly performance reports such as transit time, urgent shipment and damage report are generated. - Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to. - Coach and guide junior team members to ensure alignment and development. - Observe and abide by the TVS-QIMP-01.6 Roles, Responsibilities and Authorities outline in the QEHS Manual. Job Requirements - A minimum college diploma in Logistics, Supply Chain Management, or the equivalent. - A minimum 3 to 5 years’ experience in Logistics & Freight Forwarding industry. - Good knowledge of Import & Export Document Administration. Working knowledge of International Trade Legislation Compliance. - Good Customer Management. Strong knowledge of Freight Management Systems including Cargowise, local customs & trade portals. - Strong Service Orientation, Good Change Management, Good Digital Literacy and Analytical Skills. - Good Attitude & Initiative, Strong Problem Solving, Good Communication. - Good working relationships with customers, shipping lines & agents.

工作地點(diǎn)

上海楊浦區(qū)保利綠地廣場(chǎng)J號(hào)樓1004-1005室

職位發(fā)布者

杜女士/HR

三日內(nèi)活躍
立即溝通
公司Logo特威斯供應(yīng)鏈管理(上海)有限公司
TVS Supply Chain Solutions(TVS SCS) has over 100 years of experience addressing supply chain challenges for international organisations, government departments, large and medium-sized businesses through our fully integrated service offerings. We provide a range of supply chain services from Integrated Supply Chain Solutions to Global Forwarding and Last Mile Solutions tailored to our customers’ needs. TVS SCS has grown organically and through strategic acquisitions to become a fully integrated global supply chain provider with over 18,000 dedicated employees.特威斯供應(yīng)鏈管理(上海)有限公司總部位于新加坡,是由TVS SCS集團(tuán)在中國成立的獨(dú)資公司。TVS SCS集團(tuán)是一家擁有100多年歷史的跨國企業(yè),我們是全球供應(yīng)鏈解決方案供應(yīng)商,為跨國組織、政府部門及大中型企業(yè)提供供應(yīng)鏈解決方案、全球貨運(yùn)代理及最后一公里門到門運(yùn)輸服務(wù)方案。我們?nèi)蛴谐^18000名員工,設(shè)立分支機(jī)構(gòu)的國家有德國、西班牙、澳大利亞、新西蘭、韓國、日本、泰國、印度尼西亞、印度、越南、馬來西亞、新加坡、中國大陸、中國香港及臺(tái)灣地區(qū)等。隨著業(yè)務(wù)的快速發(fā)展,我們?cè)趪鴥?nèi)的分支機(jī)構(gòu)也在增加,包括上海、北京、天津、青島、武漢、寧波、廈門、廣州、深圳等。 Why Join Us Good career advancement and remuneration package will be offered to the suitable candidate.我們?yōu)閱T工提供良好的職業(yè)發(fā)展機(jī)會(huì)和具有競(jìng)爭(zhēng)力的薪酬福利。
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