【崗位職責(zé)】 1、接聽(tīng)日本客戶日常呼入電話,回答銀行相關(guān)業(yè)務(wù)咨詢(xún); 2、了解客戶需求,解決客戶問(wèn)題如匯款進(jìn)度查詢(xún)等,提供專(zhuān)業(yè)的解決方案; 3、對(duì)電話中無(wú)法及時(shí)解決的問(wèn)題進(jìn)行必要的呼出電話回訪; 【崗位要求】 1、高中或以上學(xué)歷; 2、日語(yǔ)可作工作語(yǔ)言、良好的英語(yǔ)水平(CEFR-B1); 3、良好的語(yǔ)言溝通能力; 【工作時(shí)間】 上五休二排班制(不固定周末休息) 在8.00-21.00中排班9小時(shí),上班7.5小時(shí):例10.00-19.00 【薪酬福利】 無(wú)責(zé)底薪、入職即繳納五險(xiǎn)一金、節(jié)日福利、發(fā)薪準(zhǔn)時(shí) [Job Responsibilities] 1、 Answer inbound calls from Japanese customers, respond to the inquiries from the banks. 2、Provide correct consulting services and professional solutions to the customers, check the progress of express remittance from the banks. 3、Make outbound calls to follow up on issues that cannot be resolved immediately over the phone. [Job Requirements] 1、High school diploma or above, fluent in Japanese. 2、Good at communicating with people, strong language expression and organization skills, clear language power of expression. 3. Good English ability at CEFR B1 level. 4. Good problem-solving skills, customer service skills, positive listening, able to effectively identify customer needs and provide solutions.