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400-885-9898
更新于 4月15日
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IT 桌面支持工程師

8000-10000元
  • 廣州天河區(qū)
  • 3-5年
  • 學(xué)歷不限
  • 全職
  • 招1人

職位描述

英語計算機(jī)軟件計算機(jī)硬件
  1. Deploying and administering End User Service core infrastructure technologies (including end-user laptops/desktops, computing servers, network equipment, voice and video equipment, handheld scanners, printer, booking system, CCTV, Door access, NAS, UPS, voice picking headsets and mobile devices and other IT equipment)
  2. Responding to IS incidents assigned, to perform incident resolution or, when needed, escalation to the appropriate group within SLA
  3. Responding to IS request assigned, to perform request completion or, when needed, escalation to the appropriate group within SLA
  4. Being familiar with network architecture, topological diagram, networking routing flow.
  5. Being familiar with network devices maintenance, such as switch, router, firewall etc.
  6. Executing software installation and deployments to the AEI End User Community
  7. Executing device asset change tasks and reflect such changes in appropriate hardware asset register database
  8. Providing IS assistance and consultation to the end users
  9. Onboarding and Offboarding process
  10. Ensuring security and policy compliance while performing technical tasks
  11. Contributing to technical documentation, knowledge articles, procedures & process definitions
  12. In person support for Shanghai office and remote support to other China offices
  13. Coordinate and escort vendors to support IS in offices
  14. Coordinate all China IS related issue with different IS team in Europe when needed
  15. Carry out agreed operational procedures of a routine nature
  16. Maintain asset register for devices.
  17. Communicate with Fluent Mandarin and Normal English

工作地點(diǎn)

廣州天河區(qū)雅居樂中心Aglie Center, 18 Floor

職位發(fā)布者

牛家樂/服務(wù)交付經(jīng)理

剛剛活躍
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IT Services Core services include on-site, end-user, data centre and network services delivered globally via dispatch or scheduled support.Global Presence Via an established network of engineers, entities and in-country experts, Excis can leverage its global presence to support enterprise clients.24/7 Support Desk Excis'follow the sun' service ensures a 24/7, 365 support desk. Delivered via 3 established global service centres.
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