日日噜夜夜草|一级黄色录像高清版|调教白富美加勒比久久|亚洲欧洲精品婷婷|日韩综合无码色色|日韩精品一区妖精视频|亚洲无码中文字幕hd|99亚洲思思丝袜|手机看片国产精品大胆亚洲|成人无码视频一区二区在线播放

更新于 7月17日

呼叫中心主管

8000-10000元
  • 北京朝陽區(qū)
  • 1-3年
  • 大專
  • 全職
  • 招1人

職位描述

英語
崗位職責(zé):
The primary responsibilities of the role are as follows:

1.Taking the daily briefing of the team and motivate the team members.
2.Share daily and weekly targets with the team and work to gether to help them achieve them.
3.To supervise the team performing data entry/ Inbound /Outbound Calling and responsible for daily sales and business growth.
4.Coordinate with offshore teams to improve sales and customer experience.
5.Taking Escalation calls and maintaining complaints tracking.
6.Manage day-today operations for multiple contact centres.
7.Monitor and Manage Queue, Break adherence, AHT and productivity of the teams.
8.Drive performance management effectively to improve customer experience and sales.
9.Reward and recognize team and individual performance.
10.Monitor and improvise (Inbound/Outbound) quality of daily calls by conducting quality audits.
11.Design and develop effective training modules to improvise individual performance.
12.Implement continuous training program for the executives to ensure they successfully achieve set targets and quality scores.

13.Prepare MIS and circulate with the management.Monitor, manage and improve shrinkages to reduce loss of production time and improve revenue.

14.Present Monthly targets to the leadership and weekly

review against the targets.

崗位要求:
Qualifications:
1.Sales Skills
2.Clear understanding of call centre operations
3.Leadership Skills
4.Strong Oral and Written Communication Skills
5.Results-Oriented
6.Working knowledge of Excel, Power point and word.
7.Punctuality and Integrity.
8.English to be mandatory second language with

工作地點

北京朝陽區(qū)三元橋

職位發(fā)布者

藥曉萌/人事經(jīng)理

立即溝通
北京四達人效人力資源服務(wù)有限公司
北京四達人效人力資源服務(wù)有限公司為中國四達國際經(jīng)濟技術(shù)合作有限公司全資子公司。中國四達國際經(jīng)濟技術(shù)合作公司成立于1986年,原隸屬于國家勞動和社會保障部,后成為中國國際貿(mào)易促進委員會所屬企業(yè)。2010年12月,改制為中國四達國際經(jīng)濟技術(shù)合作有限公司。北京四達公司擁有遍布全國主要省會城市的專營服務(wù)網(wǎng)絡(luò),同時與全國各大中心城市上百家具有人力資源服務(wù)許可的服務(wù)商建立了戰(zhàn)略合作關(guān)系,借助全國性平臺,為客戶提供全國范圍內(nèi)的支撐服務(wù)。目前已為56個國家和地區(qū)的1萬多家外商駐華代表機構(gòu)、各類企事業(yè)單位提供了人力資源專業(yè)支持,服務(wù)人數(shù)突破30萬人次,服務(wù)行業(yè)涉及IT、金融保險、酒店、制造業(yè)、電信、能源、物流、科技、零售業(yè)等百余行業(yè)。
公司主頁